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This is our shipping policy for your reference

https://rinccbike-eu.com/pages/shipping-policy

You’ll receive a track & trace email once your order has been shipped.

If your ebike hasn’t been shipped yet and you would like to change your delivery address, just let us know.Please contact us！Email:service@rinccbike.com

Accessories have been dispatched from our manufacturing hub!Estimated transit window: 15-25 business days via standard shipping.

Yes, your order total covers all fees – no additional charges or taxes.

​Valid proof of purchase (original receipt/order invoice) must accompany all returns. Unauthorized shipments to our logistics centers will be rejected.

​​Procedure:​​
① ​​Initiation Window​​
Submit return request via email to service@rinccbike.com within 15 calendar days post-delivery, including:

• Purchase order number
• Documented delivery timestamp

② ​​Evidence Submission​​
Provide visual documentation showing:

• Undamaged manufacturer packaging
• Product in as-received condition

③ ​​RMA Issuance​​
Upon approval, you'll receive:

• Authorized Return Merchandise
• Designated carrier facility address

④ ​​Settlement Protocol​​
Refunds processed within 3-5 business days after:

• Quality assurance inspection
• Electronic notification via registered email

​Your Rincc account provides real-time access to your order status. New users can register at rinccbike-eu.com to set up an account. Once logged in, navigate to the ​​"Orders"​​ section for detailed tracking updates, including carrier information and delivery milestones.

Important note: Bicycles and accessories may ship separately due to logistics optimization, resulting in different delivery timelines for each component.

You can request order modifications by emailing service@rincc.bike before your order enters the shipping process.

Order Confirmation Process​​
Upon successful payment processing, you'll instantly receive an order confirmation email at the address provided during checkout. This email will include:

• Your unique order number
• Itemized purchase details
• Estimated fulfillment timeline

​​Troubleshooting​​
If the confirmation email isn't received within 24 hours of payment:

1. Check your spam/junk folders
2. Verify payment transaction status with your bank
3. Contact our support team at service@rinccbike.com with:

Sure, your order can be canceled before dispatch.

1. If no shipping confirmation has been received, email our customer service to cancel/modify your order. We'll process your request within 24 hours of email receipt.
2. If shipping notification was already sent, order modifications become unavailable. You may either accept the delivery or initiate a return for refund after receipt.

Cold weather can impact battery performance. Optimal range and power output are achieved in mild temperatures. Riding in winter is safe, but charge indoors when possible. If parking outdoors in freezing conditions, avoid letting the battery fully drain.

Always unplug once fully charged, regardless of temperature. For long-term storage, maintain the battery at 40-60% charge to preserve its health.

Rincc offers one-year warranty.More details please refer to the link：https://rinccbike-eu.com/pages/warranty

Rincc replace all components damaged during transit.​​
Electric bike shipping issues must be reported to Rincc within 14 days of delivery (applies to all products). Supporting documentation (e.g., video evidence) may be requested to verify damage and process your warranty claim.