Warranty

           Rincc E-Bike Warranty and Guarantee

1. Warranty Period and Conditions
   The warranty period for our e-bikes is as outlined below. If any non-human-related damage is discovered within the warranty period, we will provide replacement parts at no charge.

After the warranty period expires, any necessary replacement parts will be the customer’s responsibility, and they will need to cover the cost of both the parts and shipping fees. Please note that all of our e-bikes are factory-new, and the parts supplied are of the same quality as the original ones.

To ensure a swift resolution for accessory issues, we offer accessories at cost price when purchased separately. However, except in the case of DOA (Dead on Arrival), these accessories are not covered by the warranty.

Important Note: Second-hand and modified e-bikes are not eligible for warranty.

What is Covered Under Warranty

RINCC Commercial Warranty

RINCC Commercial Warranty

Category	Components	Warranty Period	Coverage and Exclusions
Mechanical Components	Frame	24 months	Replacement is provided for deformation, cracked or separated welds, and fractures caused by manufacturing defects. Damage caused by modifications or collisions is not covered.
Mechanical Components	Front fork components, handlebars, folding tubes and seatposts	12 months	Manufacturing defects are covered. Damage caused by modifications or collisions is not covered.
Mechanical Components	Tires	1 month	Coverage applies to manufacturing defects present upon delivery. Punctures caused by sharp objects and damage caused by insufficient tire pressure or impacts from speed bumps or potholes are not covered.
Mechanical Components	Saddles, plastic parts, mechanical brake components, brake rotors, brake pads and brake lines	3 months	Manufacturing defects are covered. Damage caused by modifications, collisions or improper handling is not covered.
Mechanical Components	Brackets, fenders, rear racks, pedals, grips, cranks, chainrings, front and rear hubs, chains, gear shifters, rear derailleurs, rear derailleur guards, freewheels, shock absorbers, bells, horns, lifting lugs and connecting rods	6 months	Manufacturing defects are covered. Damage caused by modifications, collisions or improper handling is not covered.
Electrical Components	Controllers, chargers, main and auxiliary wiring, LCD displays, throttles, pedal-assist sensors, and electrical components of the front and rear brake assemblies and brake levers	12 months	Replacement is provided for short circuits, burnout or functional failures caused by manufacturing defects. Water damage, deliberately cut wiring, normal brake wear and damage caused by improper handling are not covered.
Electrical Components	Headlights and taillights	6 months	Replacement is provided for short circuits, burnout or functional failures caused by manufacturing defects. Water damage, deliberately cut wiring and damage caused by improper handling are not covered.
Motor Components	Motor	12 months	Manufacturing defects affecting the motor are covered, including phase loss, burned windings, demagnetized or detached magnets, and axle deformation caused by manufacturing defects. Hub deformation caused by insufficient tire pressure or impacts from speed bumps or potholes is not covered.
Motor Components	Motor Hall sensors and motor bearings	12 months	Coverage includes burned Hall sensor wiring and abnormal bearing noise or bearing fractures caused by manufacturing defects.
Battery	Battery pack, battery housing, top cover and bottom cover	12 months	Replacement is provided for faults such as poor electrical contact, failure to supply power, inability to hold a charge, or battery capacity below 60%. A replacement battery is covered for the remainder of the original battery’s commercial warranty period; this period does not restart, unless applicable law requires otherwise. Water damage and damage caused by improper handling are not covered under this replacement service.

 

The following conditions are NOT covered under the warranty:

1. Failure resulting from improper use, maintenance, or adjustments that are not in line with the "Instruction Manual."
2. Damage caused by user disassembly, repair, or modification, or any failure caused by non-compliance with the prescribed usage guidelines.
3. Failure caused by improper storage, accidental damage, or misuse by the user.
4. Costs incurred by taking the e-bike to unauthorised repair shops without prior consent.
5. Minor scratches or damage to the packaging caused during the logistics and transportation of accessories are not covered.
6. Please contact us and obtain written approval before returning any item. Any returns without prior acceptance will not be eligible for a refund.
7. Consumable parts are not covered under warranty, including tires, saddles, plastic parts, brakes, brake rotors, brake pads, brake lines, surface scratches, etc.

3. How to Apply for Warranty
   If you wish to apply for a warranty, please follow these steps:

• Step 1: Take a clear picture or short video of the issue you are facing.
• Step 2: Send a brief description of the problem along with pictures or videos, your order number, and the platform through which you made the purchase to service@rinccbike.com.
• Step 3: We will assess the issue, and if the problem is clear, we will provide a solution.
• Step 4: If we cannot immediately diagnose the problem, we will send you troubleshooting files. You will need to follow our detection method, provide us with the corresponding videos or pictures, and we will offer a solution upon receiving them.
• Step 5: We will verify your order details and delivery address, and then ship the appropriate replacement parts to you.

4. Contact Us
   If you have any further questions, feel free to reach out to us via email.

Email:
Please email us at service@rinccbike.com.
We typically respond within one business day.

Thank you for choosing Rincc! We’re here to assist you.