RINCC Warranty & After-Sales Support

Buying an e-bike is just the beginning. At RINCC, we’re here to support you with setup, troubleshooting and help when something isn’t working as it should.

Your warranty starts on the day you receive your e-bike. Coverage periods vary by component: the frame is covered for 2 years, while the motor, front fork and battery are covered for 1 year. Other components have their own coverage periods, as detailed in our full Warranty Policy.

1. Free Repairs for Covered Quality Issues

If your e-bike develops a manufacturing defect or another covered quality issue within the affected component’s warranty period, we’ll arrange the appropriate repair at no charge.

For minor issues: Contact our support team with a description of the problem, along with clear photos or a short video where helpful. Once we’ve confirmed the fault, we’ll send the necessary replacement parts directly to you and provide guidance for installation.

For repairs requiring professional assistance: Please contact RINCC before arranging work at a local bicycle repair shop. Our team will assess the issue and confirm the repair arrangements and covered costs in advance. Approved repair costs will be reimbursed upon submission of a valid repair receipt.

Damage caused by misuse, accidents or improper handling is not covered. Please refer to our full Warranty Policy for component-specific exclusions.

2. Warranty Coverage by Component

Different parts of your e-bike have different warranty periods:

• Frame — 2 years: Free replacement for covered manufacturing defects, including structural deformation, cracked or separated welds, and frame fractures caused by manufacturing faults.
• Motor & Front Fork — 1 year: Coverage for manufacturing defects, subject to the terms and exclusions specified for each component.
• Battery — 1 year: Coverage for eligible battery faults under the battery-specific terms of our Warranty Policy.
• Other Components: Coverage periods and conditions vary. Please refer to the full Warranty Policy for details.

For an approved warranty claim, we’ll arrange repair or replacement in accordance with the coverage applicable to the affected component.

3. Free E-Bike Replacement When Repair Is Not Possible

If your e-bike develops a covered quality fault within the affected component’s warranty period, and our technical team confirms that the fault cannot be repaired, we’ll provide a replacement e-bike at no additional cost.

This replacement service applies to faults covered by the relevant warranty terms, rather than damage caused by misuse or accidents.

4. Online Technical Support, 24/7

Our technical support team is available online 24 hours a day, 7 days a week to help with setup, troubleshooting, maintenance guidance, replacement parts and product questions.Whether you’re getting your new RINCC ready for its first ride or need help identifying a problem, our team will guide you through the next steps.

Ride with confidence. RINCC is here to help.

All RINCC orders include applicable taxes in the listed price. You won't need to pay any additional taxes when placing your order. The price you see is the price you pay, with no unexpected tax charges at checkout.

Shipping & Delivery Times

Please allow 2 working days for us to process your RINCC order. Once dispatched, most orders arrive within 3–7 working days. Actual delivery times may vary depending on your location and the local courier’s schedule.

The package includes the complete e-bike, charger, user manual, multifunction tool kit, phone holder bag, pump, and all necessary accessories for quick setup and riding.

General Spec

Frame: All-aluminum alloy
Motor: 250W Brushless
Speed: 25 km/h
Brake: 180 mm Front & Rear Disc Mechanical Brake
Max Torque: 80NM
Tires: 20 x 4.0 Fat Tires
Battery: 48V 15Ah
Range: 50-60 km (pure electric mode) / 80-100 km (auxiliary mode)
(Actual performance will vary depending on temperature, road conditions, rider weight, etc.)
Charging Time: About 6.5H
Transmission System: SHIMANO 7 Gears
Display: LCD Display
Bike Weight: 28kg
Package Size: 143 x 30 x 76cm
Package Content: Complete vehicle, multi-functional tool kit, phone holder bag, pump, and user manual

How can I contact RINCC customer support?

For help with choosing a bike, an existing order or a product issue, email service@rinccbike.com. Our team typically replies within one business day. For technical support, include your model, order number and clear photos or a short video so we can better understand the issue.

1. Is the RINCC R200 a good e-bike for commuting?

Yes. The R200 is designed for daily commuting, city riding, and weekend trips. Its compact folding frame and 20-inch fat tires make it easy to ride, store, and transport.

2. How far can the R200 go on one charge?

The R200 can deliver 80–100 km in pedal-assist mode and 50–60 km in electric mode. Actual range may vary depending on rider weight, terrain, assist level, speed, and weather conditions. 

3. How compact is the R200 when folded?

The R200 folds down to approximately 98 × 55 × 76 cm, making it easier to store at home, in the office, or in a suitable vehicle. 

4. What are the benefits of the R200’s 20 × 4.0-inch fat tires?

The wide fat tires provide added grip, stability, and comfort on city streets, gravel paths, and uneven surfaces. They also help absorb small bumps for a smoother ride. 

5. Can the R200 handle hills?

Yes. The R200 provides reliable motor assistance for city hills, bridges, and moderate slopes, helping make climbing easier with less effort.

6. Does the R200 have suspension?

Yes. The R200 features an adjustable front suspension fork that helps absorb bumps and improve comfort on rough or uneven roads. 

7. What type of brakes does the R200 use?

The R200 is equipped with 180 mm front and rear mechanical disc brakes, providing dependable braking performance for everyday riding. 

8. What riding modes does the R200 offer?

The R200 offers standard riding, pedal assist, and electric riding modes, giving you the flexibility to choose how much assistance you want on each ride. 

9. What rider height is recommended for the R200?

The R200 is recommended for riders approximately 165–190 cm tall. Its adjustable riding position makes it suitable for a wide range of adult riders. 

10. What warranty and support does the RINCC R200 include?

Every RINCC R200 comes with a 12-month warranty and professional customer support, providing assistance with maintenance, replacement parts, and riding questions.

11. How can I place a B2B or company order?

For B2B, fleet, or company purchases, please contact our sales team at partner@rinccbike.com to discuss pricing, availability, and order details.