FAQ

Shipping & Returns

 1.When will my order be delivered?

This is our shipping policy for your reference

https://rinccbike-eu.com/pages/shipping-policy

You’ll receive a track & trace email once your order has been shipped.

2.How can I change the delivery address for my current order?

If your ebike hasn’t been shipped yet and you would like to change your delivery address, just let us know.Please contact us！Email:service@rinccbike.com

3.How long does it take for accessory shipments to arrive in European countries?

Accessories have been dispatched from our manufacturing hub!Estimated transit window: 15-25 business days via standard shipping.

4.Are customs and shipping included in the price?

Yes, your order total covers all fees – no additional charges or taxes.

5.How does the refund process work？

Valid proof of purchase (original receipt/order invoice) must accompany all returns. Unauthorized shipments to our logistics centers will be rejected.

Procedure:
① Initiation Window
Submit return request via email to service@rinccbike.com within 15 calendar days post-delivery, including:

• Purchase order number
• Documented delivery timestamp

② Evidence Submission
Provide visual documentation showing:

• Undamaged manufacturer packaging
• Product in as-received condition

③ RMA Issuance
Upon approval, you'll receive:

• Authorized Return Merchandise
• Designated carrier facility address

④ Settlement Protocol
Refunds processed within 3-5 business days after:

• Quality assurance inspection
• Electronic notification via registered email