How do I know if this part fits my RINCC e-bike?
Check the compatibility information on the product page and compare the specifications with your original part. Compatibility may vary by model and production run.
What if I’m not sure which part I need?
Send us your bike model, order number, and a clear photo of the original part. We’ll help you identify the correct replacement.
How long does delivery take?
Orders from a local warehouse usually arrive within 3–7 business days. Parts shipped from an overseas warehouse usually arrive within 7–15 business days.
Will I receive tracking information?
Yes. We’ll email you the tracking details as soon as your order ships.
Can I return the part if it doesn’t fit?
Unused and uninstalled parts may be returned within 30 days of delivery. If the wrong part was ordered, return shipping costs may apply.
What if my order arrives damaged or defective?
Contact us within 7 days of delivery with your order number and clear photos or a short video. We’ll review the issue and help arrange the best solution.
Do I need professional installation?
Some accessories are easy to install at home. Electrical, brake, drivetrain, and structural components may require special tools or professional installation. If you’re unsure, we recommend having the part installed by a qualified bike technician.