Warranty

           Rincc E-Bike Warranty and Guarantee

  1. Warranty Period and Conditions
    The warranty period for our e-bikes is as outlined below. If any non-human-related damage is discovered within the warranty period, we will provide replacement parts at no charge.

After the warranty period expires, any necessary replacement parts will be the customer’s responsibility, and they will need to cover the cost of both the parts and shipping fees. Please note that all of our e-bikes are factory-new, and the parts supplied are of the same quality as the original ones.

To ensure a swift resolution for accessory issues, we offer accessories at cost price when purchased separately. However, except in the case of DOA (Dead on Arrival), these accessories are not covered by the warranty.

Important Note: Second-hand and modified e-bikes are not eligible for warranty.

  1. What is Covered Under Warranty
    The following conditions are NOT covered under the warranty:
  1. Failure resulting from improper use, maintenance, or adjustments that are not in line with the "Instruction Manual."
  2. Damage caused by user disassembly, repair, or modification, or any failure caused by non-compliance with the prescribed usage guidelines.
  3. Failure caused by improper storage, accidental damage, or misuse by the user.
  4. Costs incurred by taking the e-bike to unauthorised repair shops without prior consent.
  5. Minor scratches or damage to the packaging caused during the logistics and transportation of accessories are not covered.
  6. Please contact us and obtain written approval before returning any item. Any returns without prior acceptance will not be eligible for a refund.
  7. Consumable parts are not covered under warranty, including tires, saddles, plastic parts, brakes, brake rotors, brake pads, brake lines, surface scratches, etc.
  1. How to Apply for Warranty
    If you wish to apply for a warranty, please follow these steps:
  • Step 1: Take a clear picture or short video of the issue you are facing.
  • Step 2: Send a brief description of the problem along with pictures or videos, your order number, and the platform through which you made the purchase to service@rinccbike.com.
  • Step 3: We will assess the issue, and if the problem is clear, we will provide a solution.
  • Step 4: If we cannot immediately diagnose the problem, we will send you troubleshooting files. You will need to follow our detection method, provide us with the corresponding videos or pictures, and we will offer a solution upon receiving them.
  • Step 5: We will verify your order details and delivery address, and then ship the appropriate replacement parts to you.
  1. Contact Us
    If you have any further questions, feel free to reach out to us via email.

Email:
Please email us at service@rinccbike.com.
We typically respond within one business day.

Thank you for choosing Rincc! We’re here to assist you.